Parts N More - Canadian Orders


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colemadad
Posts: 92
Joined: Tue Dec 08, 2009 7:07 pm
Location: Moncton, NB
Motorcycle: 1983 GL1100I Interstate

Parts N More - Canadian Orders

Postby colemadad » Thu Jan 28, 2010 6:09 am



I've placed an email order with this company and this is the response I got:

"To pay choose one of these 2 ways,
1 - Preferred Method. Send your credit card information in 2 emails (for added security). Send the credit card number in one email. Send the expiry date in another separate email. We also now require the 3 digit code off of the back. We will confirm receipt and process your order.

2 - If you would rather call in your credit card information please let us know and a phone number will be provided. If requested, the phone number that we will provide is not a toll free number and you will have to pay the cost of the phone call. We are here 9am to 5pm EST Monday to Friday to answer you call, but do sometimes miss calls."

Do any other Canadians have experience with this company? It may all be legit but this payment procedure seems a little bit odd and I'm not sure how secure. I know this is a well-used source for Americans but I'd be interested in your thoughts before I commit to the order.

Thanks, great site all round.
:mrgreen:



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WingAdmin
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Re: Parts N More - Canadian Orders

Postby WingAdmin » Thu Jan 28, 2010 1:39 pm

That is odd...they take direct payment (credit card, PayPal) for every other country except Canada.

I suspect the reason is that they have a separate company set up in Canada as a distributor, to avoid the ripoff Canadian Customs cross-border shipping fees and duty. So rather than charge through their own credit card merchant account, they are having the Canadian company do the charge on their system.

That said, it is an extremely hokey way of doing credit card charges. I would not feel comfortable sending my credit card number through email, ever.

I know they are a well-known outfit, and I suspect they are honestly trying to save their Canadian customers money. So I suppose you just have to decide how much risk you are willing to accept.

TKM
Posts: 66
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Location: Brockville Ontario
Motorcycle: 1976-GL 1000-
1978 GL 1000-rolling frame
1979 GL 1000-
1982 GL 1100A-
1999 Valkyrie
1974 TR6

Re: Parts N More - Canadian Orders

Postby TKM » Thu Jan 28, 2010 3:20 pm

Hello
i have used them a couple of times , i was satisfied , shipping time was reasonable , no surprises
Like has already been said i think they have a Canadian distributor , they ship out of Stratford Ontario or they did when i purchased my Goldwing supplies.
I offered to pick it up at their door as i was in the town for their Shakespeare festival & wanted to have a look around, they refused as that was not thier policy . I was a little concerned , the order was waiting for me when i returned home
If i recall i called them with my wife's VISA , i wasn't going to put my gold number out there. Right or wrong we use a separate card with a lower credit limit for all internet purchases
Cheers
Terry

colemadad
Posts: 92
Joined: Tue Dec 08, 2009 7:07 pm
Location: Moncton, NB
Motorcycle: 1983 GL1100I Interstate

Re: Parts N More - Canadian Orders

Postby colemadad » Fri Jan 29, 2010 6:13 am

Thanks guys. I was thinking along the lines of what you've sent. I plan on doing exactly what you suggested Terry. Have a good one.
Don

colemadad
Posts: 92
Joined: Tue Dec 08, 2009 7:07 pm
Location: Moncton, NB
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Re: Parts N More - Canadian Orders

Postby colemadad » Tue Feb 09, 2010 7:51 pm

Just to follow up - I called and got the number. That didn't give me a lot of confidence either, initially - they answered the phone with a "hello" rather than a more formal greeting that you would expect from a business. Anyway, given the good reputation that seems to be with the American mother corp and that I was using a very low limit credit card I went ahead and payed for my order.

The botton line is that the order arrived complete and exactly when they said it would. Likely I will use them again but the payment method still strikes me as a bit wonky and not real confidence inspiring from a confidentiality perspective.

Starting the brake components rebuilds soon thanks to my arrival of parts kits and the great tutorials on this site.

TKM
Posts: 66
Joined: Mon Jul 27, 2009 5:57 pm
Location: Brockville Ontario
Motorcycle: 1976-GL 1000-
1978 GL 1000-rolling frame
1979 GL 1000-
1982 GL 1100A-
1999 Valkyrie
1974 TR6

Re: Parts N More - Canadian Orders

Postby TKM » Tue Feb 09, 2010 10:35 pm

i am pleased it worked for you !-- good luck with the rebuild

viking95
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Location: Cameron, MO
Motorcycle: 1981 GL1100 Interstate

Re: Parts N More - Canadian Orders

Postby viking95 » Wed Feb 24, 2010 1:53 pm

Last time I ordered parts that came from Canada there was a hidden cost called an exchange rate.

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WingAdmin
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1998 XV250 Virago (sold)
2007 Aspen Sentry Trailer

Re: Parts N More - Canadian Orders

Postby WingAdmin » Wed Feb 24, 2010 3:07 pm

The Canadian exchange rate works in our favor in the US! Our dollar is worth more than theirs...

TKM
Posts: 66
Joined: Mon Jul 27, 2009 5:57 pm
Location: Brockville Ontario
Motorcycle: 1976-GL 1000-
1978 GL 1000-rolling frame
1979 GL 1000-
1982 GL 1100A-
1999 Valkyrie
1974 TR6

Re: Parts N More - Canadian Orders

Postby TKM » Wed Feb 24, 2010 3:17 pm

Viking
sometimes when i import merchandise into Canada from the US, i will get charged a brokerage fee , especially if they use a bonded carrier ie UPS
I will not buy unless they ship USPS , perhaps next time you buy, ask them to use Canada Post. Mine usually arrives on time no muss no fuss , sometimes a import duty most times not !




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