Honda Direct Line Parts - not acceptable

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Honda Direct Line Parts - not acceptable

Post by WingAdmin » Fri Jul 17, 2009 10:49 am

The water pump on my GL1100 started emitting an oily coolant mix recently, so my bike is sitting laid up in the garage.

I spent almost a day trying to find a place that had my water pump in stock, at a reasonable price. A local dealership had one, but at almost $60 more than the $116 price I could find online, plus tax.

After not finding anyone online with the pump in stock, I settled for ordering from one that was close by, so that it wouldn't take too long to get shipped to me. Because Honda Direct Line is also in Ohio, I picked them.

I called them a week ago Wednesday. The CS rep I talked to told me they didn't have it in stock, but once I placed the order, they would have it in "a day or two" and in all likelihood, it would ship out on Friday. I placed the order.

On Monday afternoon, after I hadn't heard anything, and my order status online said "order pending", I called them back.

This time, I was told that the order had just gone in on Friday, and that the water pump would likely not be shipped until Tuesday or Wednesday, but that I should have it in my hands by Thursday or Friday at the latest.

So today, it's Friday, I checked online, my order still shows "order pending." I call them back AGAIN.

THIS time, I was told that the item had just arrived in their warehouse today, and would probably be shipped out that afternoon, so I should have it Monday or Tuesday. When I got angry and told them what I had been told a WEEK AND A HALF ago when I placed the order, the CS rep said "well *I* didn't tell you that." No apology, no explanation.

So while they may ship the item fine, and the price was decent, the shipping delays are significant, and the CS reps basically lie to you to get you off the phone. If I had been told when I placed the order that it would be ten days before they even SHIPPED the order, I would have gone someplace else. Instead they lied and told me it would be shipped in a "day or two."

In today's world of instant online order fulfillment, a two-week shipping lead time from a company only a few miles away, coupled with CSR's that don't give you straight answers, is just not acceptable. I'd recommend you don't use this place.

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Re: Honda Direct Line Parts - not acceptable

Post by Bill » Tue Jul 21, 2009 4:33 am

Thanks for the info. I will avoid them at all cost. Thanks

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