Should I rip up sales docs.


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hdlare59
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Should I rip up sales docs.

Postby hdlare59 » Mon Sep 01, 2014 9:19 am



So Saturday I bought my 1st Goldwing. An 05 with 7200 miles. Bike was great during the test ride and the 12 mile ride home. 5 minutes after I parked it in the driveway there's a large puddle of oil. Dealer immediately sent mechanic and trailer to my house. Mechanic was unable to determine the source of the leak so he loaded and took it back to shop. I'd like to hear some thoughts and opinions. Should I cancel deal and look for another bike or let the dealer repair and still feel like I got a good deal. My fear is that this bike spent too much time sitting and the engines seals are dried out.



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Fiberthree
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Re: Should I rip up sales docs.

Postby Fiberthree » Mon Sep 01, 2014 9:45 am

For me it would depend on the warranty they gave. A dealer that would send a trailer and mechanic out tells me he is is concerned about his reputation in the eyes of his customers and wants to be sure they are happy. Find out what he is willing to offer if they cant repair the problem.
Ed

WARNING: All posts are subject to influence from an uncontrollable dominant sarcastic gene. Offensive remarks may or may not be intentional.

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tom84std
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Re: Should I rip up sales docs.

Postby tom84std » Mon Sep 01, 2014 9:53 am

Give them a chance to correct the problem but watch them like a hawk. As was mentioned, is there a warrantee? Listen to the plausibility of their description of the problem found and what they did to correct it. A puddle of oil is perfectly normal for a Harley or British bike, not a Honda.

hdlare59
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Re: Should I rip up sales docs.

Postby hdlare59 » Mon Sep 01, 2014 10:10 am

I also purchased the 2 year Hondacare protection plan but in reading the plan details it appears to exclude gaskets and seals.

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Mag
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Re: Should I rip up sales docs.

Postby Mag » Mon Sep 01, 2014 10:13 am

Wait and see what the shop says/does. An '05 with 7k miles will last you a long long time, now is the time to see how good your shop is. Like what F3 said, they did not waste any time coming out and picking up the bike. And yes, watch em ;) Time will tell, fingers crossed.

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bstig60
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Re: Should I rip up sales docs.

Postby bstig60 » Mon Sep 01, 2014 4:38 pm

I doubt the seals have dried out due to setting. More than likely you just have a bad seal some where. Did you park it on the side or center stand?
Bill

hdlare59
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Re: Should I rip up sales docs.

Postby hdlare59 » Mon Sep 01, 2014 4:52 pm

BSTIG,
Side stand.
Had only signed the paperwork 20 minutes before.

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HawkeyeGL1200
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Re: Should I rip up sales docs.

Postby HawkeyeGL1200 » Mon Sep 01, 2014 5:04 pm

It's a tough call. It could be something really simple causing the leak. I guess I'd say it depends on how upset you are about it, and how well they respond (speed with which they picked up the bike appears to be a good sign to me) to the "problem"... if it is minor and they fix it for free, I think you have a keeper in a motorcycle and a dealership.
I am wrong as often as I am right concerning what is wrong with someone else' motorcycle without having seen the machine in person. Guessing with limited information, as to the source of the trouble, is sketchy at best.

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tandem54
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Re: Should I rip up sales docs.

Postby tandem54 » Tue Sep 02, 2014 12:20 pm

I agree with Hawkeye, and I would ride the hell out of it while it was in warranty to make sure it was fixed!
I’d rather be Riding my Motorcycle thinking about God
Than sitting in church thinking about my Motorcycle

hdlare59
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Re: Should I rip up sales docs.

Postby hdlare59 » Tue Sep 02, 2014 3:21 pm

So the dealer identified the problem as the starter gasket.
Replacing at their cost and doing an oil an filter change.
Delivering the bike back tomorrow if I still want it.

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golden highway
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Re: Should I rip up sales docs.

Postby golden highway » Tue Sep 02, 2014 3:49 pm

Sounds like the dealer is standing behind his sale. I would take it back and thank them for the great service.

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HawkeyeGL1200
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Re: Should I rip up sales docs.

Postby HawkeyeGL1200 » Tue Sep 02, 2014 5:54 pm

How do you feel about the necessary repair and the way you have been treated?

It sounds like a dealership that is trying hard to please you.

I'm more interested in what you think than telling you anymore about how I think LOL

hdlare59 wrote:So the dealer identified the problem as the starter gasket.
Replacing at their cost and doing an oil an filter change.
Delivering the bike back tomorrow if I still want it.
I am wrong as often as I am right concerning what is wrong with someone else' motorcycle without having seen the machine in person. Guessing with limited information, as to the source of the trouble, is sketchy at best.

hdlare59
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Re: Should I rip up sales docs.

Postby hdlare59 » Tue Sep 02, 2014 6:40 pm

Hawkeye,
I feel like the dealer is doing a lot to try to rectify the situation. In reality because the bike is used once it was driven off of the lot they didn't have to do anything except have me submit the repairs under the extended warranty, which being it's a gasket and the HondaCare contract specifically excludes gaskets and seals, may have been an iffy claim.
I was looking for feedback from other GoldWing owners as to whether or not they felt this was a lack of use issue on a used bike or just a lucky break for me that the one seal on this bike that was bad just happened to go out soon enough that the dealer felt they would make the repair as a good faith gesture.
At this point I'm pretty close to agreeing with your earlier post and thinking I may have found a keeper in both a motorcycle and a dealership.
Guess I've been dealing with HD stealers long enough though to be suspicious.
Anyway after speaking with the GM this evening and being assured that if the bike continued to have seal/gasket issues over the next month they would make repairs, whether covered by HondaCare or not.
They are delivering the bike to me tomorrow and I plan on riding the hell out of it.

Thanks all, I appreciate the feedback and input.

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HawkeyeGL1200
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Re: Should I rip up sales docs.

Postby HawkeyeGL1200 » Tue Sep 02, 2014 9:05 pm

Based on what you've reported about the dealer, it seems they're willing to go pretty far to make sure you're happy with the new bike.

Here's hoping you enjoy many years of enjoyment from your new Wing!
I am wrong as often as I am right concerning what is wrong with someone else' motorcycle without having seen the machine in person. Guessing with limited information, as to the source of the trouble, is sketchy at best.

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ka4yqi
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Re: Should I rip up sales docs.

Postby ka4yqi » Tue Sep 02, 2014 11:08 pm

If that was Freewheeling , I always good things on them.
If you need help riding the snot out of it just give me a yell. I help ya. :D
Steve

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Fiberthree
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Re: Should I rip up sales docs.

Postby Fiberthree » Tue Sep 02, 2014 11:38 pm

Wish there were dealers like that out here. When my alternator was acting up the local dealer had my bike for two weeks before telling me it needed the carbs rebuilt and vacuum hoses replaced. To top it off they hadn't even diagnosed the bike. Just told me that most Wings that came in with the same complaint had those problems. Then he walked away before I could ask him any other questions.:evil: :evil: I went and spoke to the owner, told him no work was to be done other than to wash my bike (it had been sitting outside all this time) and that I would pick it up the next day. I refused to let them work on it and have enlightened other Honda owners of their service department since that incident.
Ed

WARNING: All posts are subject to influence from an uncontrollable dominant sarcastic gene. Offensive remarks may or may not be intentional.

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Mag
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Re: Should I rip up sales docs.

Postby Mag » Wed Sep 03, 2014 11:17 pm

"We have another rider....we have another rider....we have another rider"

GOOD JOB!

hdlare59
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Re: Should I rip up sales docs.

Postby hdlare59 » Wed Sep 10, 2014 12:56 pm

Update.
Sometimes it pays to BS with people. Saturday I happened to be back up at the dealership and decided to go say hello to the service manager. Out of nowhere he apologizes to me for the trouble with my starter. I'm guessing the confused look on my face was a dead give away, because he then said "you don't know the whole story, do you?". He explains that the bike I bought came in with another Goldwing on the same day and were brought back to service. The 1st bike just needed a standard service while mine needed a starter. The tech confused them and put the new starter on the wrong bike. When the mistake was discovered they did a quick change and put the new starter in my bike. Said that the gasket got pinched and caused the oil leak, that is was a service screw up and not a bad gasket.
Happy with my Wing.

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bstig60
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Re: Should I rip up sales docs.

Postby bstig60 » Wed Sep 10, 2014 1:13 pm

Glad you got things resolved to everyone's satisfaction. Finally got mine running right too....
Bill

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dingdong
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Re: Should I rip up sales docs.

Postby dingdong » Thu Sep 11, 2014 7:21 am

Great news. Nice to know there is at least one honest shop out there. Now go riding.
Tom

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seabeechief
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Re: Should I rip up sales docs.

Postby seabeechief » Thu Sep 11, 2014 7:04 pm

How can anyone own a bike and only put 800 miles a year on it? I think you made good deal, maybe a great deal depending on the price. And it sounds like a stand up dealership. I hope you enjoy your transition. The Goldwing is a fantastic touring machine. Start touring.

Chief


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