Ticked off at Honda dealer


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drebudrebu
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Ticked off at Honda dealer

Postby drebudrebu » Tue Aug 13, 2013 7:04 pm



Went to local Honda dealer to see what it would cost to change both tires. Quoted a flat rate of $200 for the labor with a surcharge of $100 because I was supplying my own tires.



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cbx4evr
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Re: Ticked off at Honda dealer

Postby cbx4evr » Tue Aug 13, 2013 11:36 pm

Dealer has to make money to keep the doors open. Removing the wheel on a 1500 isn't the easiest task. Even the front requires removal of quite a bit of plastic. I don't think the $200 is unreasonable if it includes a balance.

Friend of mine was quoted $150 for an oil change on an 1800. If you want to save money you have to do things yourself.
"It´s a friggen motorcycle, it´s not supposed to be comfortable, quiet or safe. The wind noise is supposed to hurt your ears, the seat should be hard and riding it should make you s**t your pants every now and then. "

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themainviking
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Re: Ticked off at Honda dealer

Postby themainviking » Wed Aug 14, 2013 6:18 am

I take the wheels off and take them and the tires to the dealers shop. They charge me $36 plus tax each. Total bill is right around $80. Then I bring em home, load em up with dyna beads and reinstall them. The torque is always correct this way, and I save what over your quote - $220? Yep, nice bit o' scratch in my pocket. The foregoing, however, requires at least a modicum of mechanical ability. I was raised on a farm and became a millwright, so I have that. Some do not. :(
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artgrantz
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Re: Ticked off at Honda dealer

Postby artgrantz » Wed Aug 14, 2013 7:18 am

Charging extra for tires not purchased at the shop is common practice so don't be upset about that.
You can try to do what I did, find a local independent repair shop with a good reputation. They charge less than the dealerships and usually do better work.

drebudrebu
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Re: Ticked off at Honda dealer

Postby drebudrebu » Wed Aug 14, 2013 9:28 am

I understand that dealers need to make money, and if I couldn't do the work myself, the $200 might be fair with all the work to get to the tires on a GW. My last bike was a Virago and the Yamaha dealer I went to charged me $40 per tire on the bike, $25 if I brought them in on the rim. I did buy the tires off of them so was I don't know if they had a surcharge or not for buying the tires elsewhere.

My gripe is the extra $100. they are making the money off of the labor at $65 per hour.

I will be following the how-to articles here and am checking with other places that will change the tires for less if I take them in.

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Re: Ticked off at Honda dealer

Postby virgilmobile » Wed Aug 14, 2013 9:35 am

Our Honda dealer prices are $85 per hour.
It would take me more than $300 worth in time alone to remove both wheels,mount new ones and properly put them back on.
I do it myself so I do save the labor cost but if you don't have the means for a DIY,the price isn't out of line.
I do recommend using balancing beads instead of lead weights tho.

drebudrebu
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Re: Ticked off at Honda dealer

Postby drebudrebu » Wed Aug 14, 2013 4:01 pm

Went to local Motorsports Shop, if I buy tires off of him he will do the rear for $50 and the front for $40 on the bike.
If I buy the tires from someone else he wants $75 and $65= $140 versus the dealer wanting $300.

If I bring the tires and rims in and do the labor myself, he will change the tires for $20 a piece and I found another place that will change tires for $25 a piece.

Going to let shop do it this time, because it needs inspected anyway, next time will decide whether I want to do it myself. But before I buy tires next time, I will decide whether or not I will do my own labor so I don't pay a surcharge.

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yamaha96
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Re: Ticked off at Honda dealer

Postby yamaha96 » Thu Aug 15, 2013 6:50 am

it does take a while to take the rear tire off , but the front wheel of a 1500 , you can take off in 30 minutes, whith the help of the how to section in this forum, i know i did my front before i went on my Canada Falls trip, i would not pay anyone for this job, as long as i knew how to hold a wrench. have a good day, and enjoy your rides, Mike.

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Re: Ticked off at Honda dealer

Postby virgilmobile » Thu Aug 15, 2013 7:10 am

I guess that's my point.Just removing and putting on the front and rear wheels would take at least 3 hours.Let alone changing the tire.
It can be easily a 4 hour job.

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Re: Ticked off at Honda dealer

Postby dingdong » Thu Aug 15, 2013 7:19 am

While the shop has the wheels off make sure they lube the rear splines.
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bjatwood
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Re: Ticked off at Honda dealer

Postby bjatwood » Thu Aug 15, 2013 7:42 am

dingdong wrote:While the shop has the wheels off make sure they lube the rear splines.

+1 the shops don't always do this little job....

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Re: Ticked off at Honda dealer

Postby virgilmobile » Thu Aug 15, 2013 8:48 am

And the drive shaft coupler too.

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Fiberthree
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Re: Ticked off at Honda dealer

Postby Fiberthree » Thu Aug 15, 2013 2:29 pm

You have a right to be upset with them. I think it is a rip off for them to charge you extra for not buying the tires from them. You are paying them to do the work and their management wants it done in the least amount of time. (= short-cuts & shoddy work at times) So for them to penalize you for not purchasing from them is just wrong.
I had a dealer scratch my wheel by using an oil drum for support while changing the tire. The management told me I should be able to polish it out and left it at that. Never went back to them for anything!
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WARNING: All posts are subject to influence from an uncontrollable dominant sarcastic gene. Offensive remarks may or may not be intentional.

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SteveB123
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Re: Ticked off at Honda dealer

Postby SteveB123 » Thu Aug 15, 2013 2:56 pm

Changing out the tires is a $300 dealer job....and they've priced that way.
They've accounted for the profit in the tires in their 200+tires pricing, so if the tires are taken out...

To change out both tires on a 1500 for 200 bux, the tech will have to be running, and try and slam it out in two hours. The job will be a mess, and a money loser.
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Re: Ticked off at Honda dealer

Postby SteveB123 » Thu Aug 15, 2013 3:03 pm

drebudrebu wrote:Went to local Motorsports Shop, if I buy tires off of him he will do the rear for $50 and the front for $40 on the bike.
If I buy the tires from someone else he wants $75 and $65= $140 versus the dealer wanting $300.


$75 to remove rear wheel, change tire, balance, reinstall rear wheel on a GL1500?

He's working for peanuts. Better watch that monkey.
Current:82 GL1100 Interstate, 60 Amp Poorboy, MSD coil
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dingdong
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Re: Ticked off at Honda dealer

Postby dingdong » Fri Aug 16, 2013 7:16 am

There is a local shop here that refuses to change or mount a tire if you didn't buy it from him. Period.
Tom

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jacksprat54
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Re: Ticked off at Honda dealer

Postby jacksprat54 » Fri Aug 16, 2013 11:04 am

Dealers ALWAYS charge more. ;) Shop around and find yourself an independent, but do your homework and check em out before giving them your business. Only alternative is take them off yourself, you'll always save $ that way, if you know how to wrench. Good luck! Hope you find a good independent.

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Re: Ticked off at Honda dealer

Postby bstig60 » Fri Aug 16, 2013 11:04 pm

You mentioned a Virago??? I own several of them and restore them as a hobby and sell them. I change my own tires. I bought a bead breaker from Harbor Freight for $20. A little dish soap around the rim and a set of tire tools with a piece of garden hose to protect the rim and them come right off and go back on just as easily.
The issue on a GW isn't getting the wheels off or changing the tires, but getting all the stuff out of the way to get to the wheel. I have had the front off to check the bearings and brakes and it took half an hour or so to do the first time. Now that I know the procedure, I can do it in half that time. I am sure it will be no different with the rear wheel. Doing it the first time will take some time, but next time it will be a lot easier..... I usually take my wheels with new tires to a local shop and they balance them for $7.50 per wheel. I have never used Dyna Beads, but may try them when my rear tire needs changing on the GW. If the Avon continues to wear like it has been, it may be sooner than I would like.
BTW: There are a lot of "horror stories" out there about dealers. I have found over the years that dealers usually rip you off and a lot of them don't do a good job, so I avoid them like the plague. Most are not trained to work on the older bikes anyway. I am lucky enough to have an independent shop close by that does reliable work, so I go to him when there is something I can't do myself.
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Fiberthree
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Re: Ticked off at Honda dealer

Postby Fiberthree » Sun Aug 18, 2013 12:42 am

dingdong wrote:There is a local shop here that refuses to change or mount a tire if you didn't buy it from him. Period.


Did they give a good reason? I've heard the "It's just company policy" line used as an excuse but never a valid reason for not wanting to work on a machine.
Ed

WARNING: All posts are subject to influence from an uncontrollable dominant sarcastic gene. Offensive remarks may or may not be intentional.

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Re: Ticked off at Honda dealer

Postby bstig60 » Sun Aug 18, 2013 12:55 am

I guess that's their choice as a business.. With that kind of an attitude toward customers, I wouldn't think they will be in business long unless they have all kinds of unknowing clients to prey upon.
I run into shops that don't want to work on a bike more than 10 years old frequently out here. As a business they have the choice of what they will and won't do. You as a potential customer have the choice of who you want to do business with and what you can learn to do yourself with the help of a good service manual and the assistance of the kind folks here........
Bill

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baumedagn
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Re: Ticked off at Honda dealer

Postby baumedagn » Sun Aug 18, 2013 5:53 am

First let me say this; I do not now, nor have I ever worked for a dealership. But I do understand why they charge what they do and have policies about older machines. Dealerships charge highly hourly rates becasue their technicians are factory trained and certified. They also have all of the necessary tooling and diagnostic equipment and have a direct line to tech support if the problem can't be solved quickly. I know what you're thinking, but there are dealerships with skilled technicians and dealerships with techs that just seem to be warm bodies. Like with anything else, there are good and bad service departments. Do your homework. As for older bikes, most dealerships, including car dealers, shy away from older machines because they don't want to "inherit" any problems. From the dealers perspective, if a machine is older than 10 years and they haven't worked on it regularly, there is a good chance the customer will have a complaint about something that is totally unrealated to the issue it came in for. IE: An older bike comes in to replace the tires and now the turn signals don't work. Totally unrealated but the customer feels it's something the dealer has done. Just as there are some unscruplous dealers out there, some customers will try to take advantage of a situation. This puts the dealership in a tough spot because bad word of mouth can hurt an otherwise good reputation.
Tires are another story. I don't have the tools or the desire to change my own tires so I take the wheels, and tires, to my local dealer and have them mount and balance them for me. AT $35 per tire, I thought it was money well spent.
All of this being said, I have a really hard time taking my bike to the dealer for anything. I have been ticked at my local dealer because he wouldn't work on my 1990 Goldwing. But they were more than willing to offer advice and "tech tips". Remember, most of these guys are bikers too and will do whatever they can to help. Take the time to get to know your dealer's Servie Department. You might be surprised.

drebudrebu
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Re: Ticked off at Honda dealer

Postby drebudrebu » Sun Aug 18, 2013 8:03 am

baumedagn »
I was trying to build a relationship with this dealer, took it in for its first inspection when I bought it and wanted to keep going back if it was something I couldn't do myself.
New to GWs and had a good relationship with the local Yamaha dealer prior to this with my Virago.
If the guy had of been more open and told me "next time" or " I am sorry, but this is our policy and I can't do anything about it". But he told it to me straight faced without even looking me in the eye. I told him thanks and I would get back to him for an appointment if I wanted them to do the work.

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Re: Ticked off at Honda dealer

Postby baumedagn » Sun Aug 18, 2013 11:17 am

I'm sorry you had a bad experience. If the "guy" you were talking with wasn't the Service Manager or General Manager I would try to get in touch with either of them. I'm sure they would like to hear how you were treated. If that doesn't lead to a satisfactory solution, I would tell them I would be more than happy to take my business to another dealer. You might also try to get in touch with your local Honda rep. I'm sure he, or she, would be happy to hear about your experience. Honda wants your return business. Either in the form of a new bike sale, or parts and service. The fact that you were "blown off" won't sit well with them. The dealer can have policies about what they will or will not work on but, you should always be met with professionalism and respect.

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Fiberthree
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Re: Ticked off at Honda dealer

Postby Fiberthree » Sun Aug 18, 2013 11:24 am

I had my eye opening experience with my Wing still under warrenty. One service manager wanted to replace all kinds of parts that were not related to the problem. My alternator was bad and he was telling me the carbs needed rebuilding and vacuum hoses replaced. This was based on what work had been done to other Wings with similar complaints. That was how he diagnosed the trouble. A second dealer told me a frayed wire was grounding out (on my driving lights) and sending false signals to the ECM which blew the headlight fuse. Also not related to the alternator failure. If this is factory training there seems to be a problem with the launguage translation. I didn't authorize any work from either of those two dealers and my complaints about the "service" fell on deaf ears with the respective owners.
Ed

WARNING: All posts are subject to influence from an uncontrollable dominant sarcastic gene. Offensive remarks may or may not be intentional.

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Re: Ticked off at Honda dealer

Postby spiritofrodney » Sun Aug 25, 2013 4:21 am

Im intrigued by the greatness and volume of knowledge found on this forum. I was trained by one of the greatest and very knowledgable independents. RIP Rodney! I encourage all of us to leave the dealers alone and form our own mechanics guild. I agree, it does take time to DIY and in the end it save us money and also provides us with the personal knowledge to aid a brother or sister in need. Ditto the Cali with purchasing the bead breaker from Harbor Freights. If you can read, not pund intended, you can DIY. The time it takes to remove the front and reat tires when needed should not be an issue even for the none mechanical types, if there is such an animal. DIY'ers have the best advantage, because we take pride in what we do and have done. Which is why this forum is so successful! When I first started as an probbie in the shop I didnt know crap about motorcyle mechanics. The secret to my success was my desire to learn the process so that I could save myself the trouble of getting jacked around by dealerships and jack-leg wanna bees. DIYers have much respect in my book. Big ups to this forum and all who share thier knowledge and time to provide us with a wealth of information. Bottom line brother as it pertains to your tires, you can do as much or all of the work yourself, it depends on your state of mind and priorities as it pertain to your GW and keeping some of those hard earned $$ in your pocket. You are paying them for their time, so why not do the time and pay yourself. Just a thought, what do I know!


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