2018 Goldwing audio system

[Big Red Bertha]

I have a 2018 Wing with a wired helmets intercom/radio setup. I rode today and I could not get sound through my headsets. I tried both headset and outside speaker settings. I do get intercom sound through the headset. The outside speakers work. I loaded the new 2020 Nav. Update yesterday. I don't know if that has anything to do with the issue. Your help would be appreciated.

[jimmydsmith7]

I have a 2020 DCT tour, I just installed the Blue Hub corded adaptor on mine. Do you hear a loud hiss, like a background hiss/noise in your headsets? I hear it unless I turn the music up to 5 or 6, then the music overpowers the hiss, but if volume is lower than that or even if I go to 0 on volume, I hear a loud background hiss. Just wondering if that is case with your system as well.
As far a having an answer to your question, I have none, other than my system works like it should. I just downloaded the 2020 update on my bike, even though it is a 2020, the dealer had not checked to see if the 2020 download was on the bike. It was not, so I did the update.
Jimmy in Texarkana

[Big Red Bertha]

Jimmy,

I had a similar hiss. Mine was caused when I put my iPhone in the pocket provided and then when I placed it next to the blu hub I experienced the hiss. This was caused by the iPhone. This primarily occurred when I had Apple play turned on.

Hope this helps.
Harry in Texas

[jimmydsmith7]

Mine does it without the phone in the holder. Tried it on ACC with out engine on, has the hiss, tried it with the engine on has the hiss, has the hiss on both the driver and passenger hookup.
Not sure what to make of it or what to do about it. I called J & M, they said that i would hear some background noise, but this is very noticeable.

[Big Red Bertha]

My hiss was only with the apple play setting. I would have suggested calling J&M also. I really don't know what else to suggest. Hope with some trouble shooting you find the problem. Good luck.

[WingAdmin]

I have a 2020 DCT tour, I just installed the Blue Hub corded adaptor on mine. Do you hear a loud hiss, like a background hiss/noise in your headsets? I hear it unless I turn the music up to 5 or 6, then the music overpowers the hiss, but if volume is lower than that or even if I go to 0 on volume, I hear a loud background hiss. Just wondering if that is case with your system as well.
As far a having an answer to your question, I have none, other than my system works like it should. I just downloaded the 2020 update on my bike, even though it is a 2020, the dealer had not checked to see if the 2020 download was on the bike. It was not, so I did the update.
Jimmy in Texarkana

Is your phone physically plugged into the bike when you hear this hiss - i.e. a charger? If you hold the phone 6 feet away from the bike, is the hiss still there?

[Big Red Bertha]

Well, I have it plugged into the usb port and placed into holder when I here the hiss. When I unplug the phone, the hiss goes away. I did not leave it plugged in and move it 6' or more away from the bike, but I believe it would be the same affect as unpluging it. That is all I know about that.

[WingAdmin]

Well, I have it plugged into the usb port and placed into holder when I here the hiss. When I unplug the phone, the hiss goes away. I did not leave it plugged in and move it 6' or more away from the bike, but I believe it would be the same affect as unpluging it. That is all I know about that.

OK, I would suggest getting a ferrite choke, something like this:

https://www.amazon.com/eBoot-Pieces-Fer ... ref=sr_1_5

Wind the USB cable through the choke as many times as you can get it to fit (the more the better). This will block high frequency noise, and should help with your hiss problem.

Wind wire through choke

Find This Item on Amazon:

https://www.amazon.com/dp/B01E5E5IY4?tag=goldwingdocs-20

[jimmydsmith7]

My situation is i hear the hiss with and without the phone plugged in. Makes no difference. I emailed J&M, waiting on a response. Will let you know what i hear from them.
I did remove the seat and rechecked and added dielectric grease to both power plugs and made sure everything was nice and tight, made no difference.

[jimmydsmith7]

I heard back from J&M, said it was amplifier noise and normal. Seems pretty loud to be normal to me, does anyone else have this system and do you hear what I am hearing?

[Coppertone]

Ok I did the new Navi update which I never do but why I did I still cant figure. Don't use my Navi ether use my iPhone maps. But this update take at lease two tries to install be ready because it will delete everything you have paired to your bike you will have to add everything back to your bike in order for it to work again if you not using Navi its not worth the update. Ride Safe Ride A Lot

[dodge]

What exactly is this Blue Hub corded adapter.

[jimmydsmith7]

It is a bluetooth device that allows you to use your old style 5 pin corded headsets. It is hard wired via plug and play. It has a corded plug for both rider and passenger. You can use corded headsets or it also allows you to to use your bluetooth headsets if you want or can use any combo, rider with headset and passenger with bluetooth or vice versa. I went this route as i had several of the corded headsets and helmets already and have read how many were having problems pairing this or that bluetooth headset and getting this and that to work at the same time.

[dodge]

Where can you find such a thing?

[Big Red Bertha]

You can find it at J&M Electronics