Why you should do your own maintenance


Information and questions on GL1200 Goldwings (1984-1987)
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Psycheonabike
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Why you should do your own maintenance

Post by Psycheonabike »



Garage said at 1pm "we will call you back in an hour"

It's now 7pm. No call. No answer and no bike to get to work.

Stunning customer service!!!



Good Hondog
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Re: Why you should do your own maintenance

Post by Good Hondog »

It's the busiest time of the season for bike shops right now. You've got to cut them some slack mate. Remember, you couldn't fix it after trying everything you could think of, even with the help from people on this forum. Just give them a chance to do it right.

Psycheonabike
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Re: Why you should do your own maintenance

Post by Psycheonabike »

I guess I subscribe to the Golden Rule and others don't. A 10 second text would make the difference between keeping my custom. Or not. Pity.

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jaimenv
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Communication is key

Post by jaimenv »

There should have been a call on the progress status at least.
If they are so busy they should have stated so right away and not miss lead, with the we'll call you in an hour BS.

Also when you take any vehicle in to a shop consider it gone till they release it. Some shops even give you a vehicle to drive while they work on yours.

Some times a mechanical problem will eat the lunch out of the most experienced.
Jaime
When there is some you don't want none, when there is none you want some :cry: .
You can please some people some of the time, but not all the people all of the time :roll: .
Do what you can, with what you have, while you can ;) .

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Aussie81Interstate
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Re: Why you should do your own maintenance

Post by Aussie81Interstate »

Maybe they are scratching their heads as well. Give them a quick call - be proactive - not reactive.

I always find that a simple call can be made and then hopefully both parties know each others expectations.

I won't leave any car or bike with a mechanic who I have not had a conversation with regarding what I want to know from them and any instructions I give them for consent to carry out the repair maintenance etc...

No way is it an open cheque book - or free rein to do what they want...

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Charlie1Horse
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Re: Why you should do your own maintenance

Post by Charlie1Horse »

Maybe you misunderstood what they said and they wanted you to check back with them in an hour and your bike has been sitting there ready to go for five hours. Just my $0.02 worth. Don't ask how I know, but, I always like to do my own maintenance anyway. I don't know the quality of your work but, I do know the quality of my work.
Russell

Those who say it cannot be done should try not to interrupt those who are doing it.
Those who say it cannot be done should try not to interrupt those who are doing it.

Psycheonabike
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Re: Why you should do your own maintenance

Post by Psycheonabike »

Hmm....well I took it in Wednesday evening. He said it was his first job Thursday morning. I called 6 times with no answer. Emailed and texted. I am afraid I am not as altruistic as you guys as now I have to find another way to get to to work - and he knows it's my commute.

Something else might have happened of course and there's a perfectly logical explanation for the complete lack of communication. However....in the interest of customer services I would have taken 10 seconds out to send me a text to say "bike in bits call you tomorrow morning" (actually that took 5 seconds to type) 😂

But the fact is they're sacked and I won't be using them again.

Psycheonabike
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Re: Why you should do your own maintenance

Post by Psycheonabike »

Incidentally, it wasn't in for work. It was in for him to work out what the problem was by using a rolling road. Still, it's all good. I'll get her back and do it myself.

Lesson learned 🤔

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Rednaxs60
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Re: Why you should do your own maintenance

Post by Rednaxs60 »

These bikes aren't that bad to work on. You need the OEM service manual and the electrical troubleshooting manual for your Aspencade. Honda did a good job with these older manuals. PM sent.
"When you write the story of your life, don't let anyone else hold the pen"

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Psycheonabike
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Re: Why you should do your own maintenance

Post by Psycheonabike »

Spoke to mechanic re this mystery bumping I have been experiencing. Not good news. He has no idea what the problem is - suggested it might be a "...mixture of different things..." but wasn't prepared to be specific. Suggested the 'gearbox' but none of it fits in with the actual symptoms. It feels for the world like an uneven tyre or rim - but its definitely not!

Feeling pissed off right now

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Maz
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Re: Why you should do your own maintenance

Post by Maz »

Just out of interest, has he actually experienced the fault, or is he just working on your description?
Maz


Ironically, Common Sense is the LEAST common of all senses!

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