Dealer Won’t Work On MY Bike


Information and questions on GL1800 Goldwings (2001-2017)
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controlu
Posts: 49
Joined: Sun Apr 21, 2019 6:40 pm
Location: S.W. Florida, U.S.A.
Motorcycle: 2003 GL1800 Goldwing / Trike Conversion

Dealer Won’t Work On MY Bike

Post by controlu »



I purchased a used ’03 GL1800. It was a little reluctant to start at times but ran well after it did start so I decided to take it to the local dealer to have it “tuned up”. They refused to even look at it saying “We don’t work on anything over eight years old.” I was flabbergasted. I stared checking around to find a place to have it worked on and found that every dealer within 150 miles of Fort Myers, FL had the same policy.
As for local independent shops, everyone will work on a Honda but none of them will work on a Goldwing! I can kinda understand the small local shop’s attitude. I’ve worked on my Goldwing and it is a severe PIA with all that Tupperware you have to go through. And, just changing the air filter can take hours.
Most, if not all, of the Honda dealers around here are independently owned and sell many brands: Honda, Yamaha, Polaris, Suzuki etc. in the same store. In talking To Honda about this, they say the shops are independent and they can do as they please and they won’t get involved in it.
This brings up a question to me. Why would anyone ever buy a new Goldwing? If I keep it eight years no one will work on it. If I try to sell it who’d buy it knowing to can’t be worked on? I feel Honda is shooting themselves in the foot on this one.



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MikeB
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Motorcycle: 1998 - GL1500 Aspencade
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Re: Dealer Won’t Work On MY Bike

Post by MikeB »

Unfortunately, not working on anything over 8 to 10 years old has been the law of the land for Honda Dealerships for a very long time. I've heard some of the dealership say that the cost of repair can sometimes be so high due to labor charges, that some owners will not come back and pay their bills. They just leave the bike and forget about it and then the dealer is left holding the bag. The other things I have heard is that the personnel turnover in the motorcycle mechanic area is so great that many of the mechanics have never even worked on a Gold Wing before. Consequently the knowledge base for our Wings is very shallow.

We get around it by doing our own maintenance. The other way around it is to have friends in the dealership that you trust and that trust you. The way to do that is by being a part of a Gold Wing association of some kind. I find that there is always someone that is associated with a Honda dealership that is involved in these associations. That gets us a foot in the door no matter what the age of your motorcycle is. Social networking. Just like looking for a job. It's know what you know but who you know.
MikeB
1998 - GL1500 w/184,500 miles ~ 2017 - GL1800 w/13000 miles
USAF Avionics Communications Tech - 1968 - 1986 / Flight Engineer C-130E - C-141B - 1986 - 1992. Retired
Industrial Maintenance Tech - 1992 - 2014
Retired in Tacoma, WA

Big Bob
Posts: 152
Joined: Fri Feb 21, 2014 11:43 am
Location: Rosemount, Minnesota
Motorcycle: 2006 Gl1800 Premium Audio

Re: Dealer Won’t Work On MY Bike

Post by Big Bob »

The dealers won't work on a 03, that seems ridiculous to me. Dealers here in the Twin Cities will work on my 06 1800 and my wife's 09 VTX 1300, and there is also a mechanic who works on most all ATVs, motorcycles, wave runners, snowmobiles. His hourly rate has gone up over the last couple of years, but a little cheaper than a dealership. Good luck finding a shop!!

Bob
Bob Payette
06 Gl1800 Dark Cherry Red
Trying to break it in, only 75k on the clock!
I'd rather be riding than working!!

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M61A1MECH
Posts: 116
Joined: Sat Jul 12, 2014 9:38 pm
Location: Edgewater, Florida
Motorcycle: 2013 Goldwing

Re: Dealer Won’t Work On MY Bike

Post by M61A1MECH »

controlu wrote:
Mon Jun 08, 2020 3:55 pm
I purchased a used ’03 GL1800. It was a little reluctant to start at times but ran well after it did start so I decided to take it to the local dealer to have it “tuned up”. They refused to even look at it saying “We don’t work on anything over eight years old.” I was flabbergasted. I stared checking around to find a place to have it worked on and found that every dealer within 150 miles of Fort Myers, FL had the same policy.
As for local independent shops, everyone will work on a Honda but none of them will work on a Goldwing! I can kinda understand the small local shop’s attitude. I’ve worked on my Goldwing and it is a severe PIA with all that Tupperware you have to go through. And, just changing the air filter can take hours.
Most, if not all, of the Honda dealers around here are independently owned and sell many brands: Honda, Yamaha, Polaris, Suzuki etc. in the same store. In talking To Honda about this, they say the shops are independent and they can do as they please and they won’t get involved in it.
This brings up a question to me. Why would anyone ever buy a new Goldwing? If I keep it eight years no one will work on it. If I try to sell it who’d buy it knowing to can’t be worked on? I feel Honda is shooting themselves in the foot on this one.
Well you are fortunate to live in Florida, because GoldwingerGreg a member here and other Goldwing forums has his shop in Zeypherhills, he is quite the expert on 1800 Goldwings, here is a link to his website.
http://www.justwings.com/
Steve K
Edgewater, FL

And the Lord said. "Thou shalt have dominion over all of the animals, except of course the cat."

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Rednaxs60
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Re: Dealer Won’t Work On MY Bike

Post by Rednaxs60 »

I've heard the same, but do my own work/maintenance. Lee's Honda in Redding California did me a great service three years ago. On my '85 1200 Limited Edition FI bike with the external alt mod fitted heading for LA. In Redding California stopped for gas, head out to continue, alt light comes on. Tow truck to Lee's, explained the situation. Shop manager had the bike taken into a service bay and the mechanic started work immediately. We sourced an alternator from NAPA, had it installed, and I was on the road within 24 hours. Had to overnight in Redding. Great service, and pleasantly surprised that they would work on my bike. Not many like this, but I was very thankful.
"When you write the story of your life, don't let anyone else hold the pen"

Ernest

Big Bob
Posts: 152
Joined: Fri Feb 21, 2014 11:43 am
Location: Rosemount, Minnesota
Motorcycle: 2006 Gl1800 Premium Audio

Re: Dealer Won’t Work On MY Bike

Post by Big Bob »

Wow, just wings has got some very reasonable service prices, wish they were here in MN, they would be my new go to shop!!

Bob
Bob Payette
06 Gl1800 Dark Cherry Red
Trying to break it in, only 75k on the clock!
I'd rather be riding than working!!

browndogg
Posts: 8
Joined: Fri Jul 26, 2019 9:08 pm
Location: Kelowna BC Canada
Motorcycle: 2009 GL 1800

Re: Dealer Won’t Work On MY Bike

Post by browndogg »

Big Bob wrote:
Tue Jun 09, 2020 8:29 pm
Wow, just wings has got some very reasonable service prices, wish they were here in MN, they would be my new go to shop!!

Bob
X2

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GoldWingrGreg
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Re: Dealer Won’t Work On MY Bike

Post by GoldWingrGreg »

controlu wrote:
Mon Jun 08, 2020 3:55 pm
They refused to even look at it saying “We don’t work on anything over eight years old.”
Many new car dealers have the same policy. However, at JustWings we only specialize in GL1800 :) Your Wing is welcome here !!!

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cihilb
Posts: 351
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Location: Natrona Hts., PA
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Re: Dealer Won’t Work On MY Bike

Post by cihilb »

What is the condition of the battery, how old is the battery. Does the bike crank and not start? A weak battery will allow the bike to crank and not start.
The ECM needs at least 10.5 volts to start. Take the battery to an good auto parts store and have them load test it.

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tamathumper
Posts: 490
Joined: Mon Jul 02, 2018 6:02 pm
Location: Charlotte, NC
Motorcycle: 2003 GL1800A

Re: Dealer Won’t Work On MY Bike

Post by tamathumper »

Or buy a $20 pile tester at HF and test it yourself.
'03 GL1800A - Warning: fopen() [function.fopen]: failed to open stream: Sense of humor not found on line 2

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baumedagn
Posts: 184
Joined: Sat Oct 03, 2009 4:38 am
Location: Lexington, SC
Motorcycle: 2012
GL1800HPNM

Re: Dealer Won’t Work On MY Bike

Post by baumedagn »

In most cases, if a vehicle has been seen somewhat regularly by a dealership they'll work on it. The concern is, a customer rolls in with a 10 year old bike for something minor. Oil change etc. Then the dealer gets blamed for everything else wrong with the bike. The "it wasn't doing that before you worked on it" line. I've been in the service business for over 25 years and it happens all the time.

Terry D
Posts: 142
Joined: Thu Aug 30, 2018 3:35 pm
Location: San Antonio, Texas
Motorcycle: 2005 Honda GL1800

Re: Dealer Won’t Work On MY Bike

Post by Terry D »

Many Dealers don't want to work on bikes over 10 years old for lots of reasons. One is those bikes come in with the owner stating one problem but during tear down and working on the bike, several problems crop up. Then the owners blame the dealers, wanting them to fix everything. My 05 is 15 years old and I will fix just about anything my self with my companion shop manual. But one thing I won't do is pull the engine to work on something really serious. I did this on my 1977 1000 and also on my uncles 85 1200 pulling it's engine to replace stator. But those bikes did not have the complications of the 1800s with all their relays, ECMS, etc. They have just too many things to remove and keep track of.
It ain't the destination but the getting there. You are not lost until you run out of gas.

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Winginhunk
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Re: Dealer Won’t Work On MY Bike

Post by Winginhunk »

One dealer told me that too many times they quote a price on an older bike repair and when they bike in they find too many none OEM or damaged parts or fasteners. I know for my old 2002 I have my own custom wiring and lighting that are installed. I would remove it when I had to bring it in for service. Usually, I did my own. Now that I have a 2003 sidecar rig I do my own maintenance. Just this last week I took the front wheel & forks in for new bearings & rebuild fork seals.
Only two defining forces have ever offered to die for you: Jesus Christ and the American Soldier.
One died for your soul, the other for your freedom.

Focus your eyes to where you want to be,
Not to where you are afraid of falling to....

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MikeB
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Motorcycle: 1998 - GL1500 Aspencade
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Re: Dealer Won’t Work On MY Bike

Post by MikeB »

Winginhunk wrote:
Wed Jul 01, 2020 8:14 pm
One dealer told me that too many times they quote a price on an older bike repair and when they bike in they find too many none OEM or damaged parts or fasteners. I know for my old 2002 I have my own custom wiring and lighting that are installed. I would remove it when I had to bring it in for service. Usually, I did my own. Now that I have a 2003 sidecar rig I do my own maintenance. Just this last week I took the front wheel & forks in for new bearings & rebuild fork seals.
Who did the work for you? South Bound or Rainier Honda?
MikeB
1998 - GL1500 w/184,500 miles ~ 2017 - GL1800 w/13000 miles
USAF Avionics Communications Tech - 1968 - 1986 / Flight Engineer C-130E - C-141B - 1986 - 1992. Retired
Industrial Maintenance Tech - 1992 - 2014
Retired in Tacoma, WA

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Winginhunk
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Location: Spanaway, Washington
Motorcycle: 2003 Honda GL1800 with Champion Escort Sidecar
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Re: Dealer Won’t Work On MY Bike

Post by Winginhunk »

South Bound Honda in Tacoma. I purchased the new tire through them, but the wheel bearings, fork seals & bushings I purchased from Amazon. The bike has been apart for two weeks now. Finally got the front end all put back together, had to replace one fender bracket. Today flushed the brakes & clutch. The brake pads are still OK. Still have to change the oil & filter and a few other odds & ends and it will be ready to ride :D :D
Only two defining forces have ever offered to die for you: Jesus Christ and the American Soldier.
One died for your soul, the other for your freedom.

Focus your eyes to where you want to be,
Not to where you are afraid of falling to....

User avatar
MikeB
Posts: 3099
Joined: Fri Dec 04, 2009 12:54 pm
Location: Tacoma, WA
Motorcycle: 1998 - GL1500 Aspencade
184K Miles
2017 - GL1800 Audio Comfort
14K Miles
Contact:

Re: Dealer Won’t Work On MY Bike

Post by MikeB »

South Bound is a great place to go, or at least they were. Now that they are under new ownership, I have not had any work done by them. But, that may be because I have been doing as much of my own work as possible. I just replaced the tires on both my 'wings, rear brakes and spark plugs on the 1500. Still need to flush the brake and clutch fluid with new DOT 4 on the 1500.

Now if only the state would open the parks so I can ride through Rainer and visit Mt St Helen's again. Windy ridge has been closed for so long I'm beginning to wonder if it will ever re-open.
MikeB
1998 - GL1500 w/184,500 miles ~ 2017 - GL1800 w/13000 miles
USAF Avionics Communications Tech - 1968 - 1986 / Flight Engineer C-130E - C-141B - 1986 - 1992. Retired
Industrial Maintenance Tech - 1992 - 2014
Retired in Tacoma, WA

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ron203
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Motorcycle: 2014 Concours, 2008 GL 1800

Re: Dealer Won’t Work On MY Bike

Post by ron203 »

The dealer where I bought my 2008 Wing, NE of Atlanta two years ago, said last year, "Well, we don't normally work on bikes that are 10 or more years old, but since we DID sell it to you last year, and it IS a Goldwing, we'll check your valves." Ah......no. Then he said, "Or there's a guy over in Lawrenceville that we send folks to, 'Motorcycles and Trikes of Atlanta.'" I went there and had the valves checked at 32,000 miles and got front brake pads. Great service. High detail.

Daniel the owner, said business is so good, he just doubled his shop space and added 3 techs since last year - now has 4 (news of this week). He said on 7/3/2020 when I stopped in for a battery for my 2014 Kawasaki Concours, that he had 50 bikes in for service. He's killing it -- so far.

Ron

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BusterValkRider
Posts: 4
Joined: Sun Jul 12, 2020 4:09 pm
Location: Grapevine, TX
Motorcycle: 2014 F6C Valkyrie 1800

Re: Dealer Won’t Work On MY Bike

Post by BusterValkRider »

I've never heard of anything like that around here. DFW Honda was happy to work on my '95 Magna and lots of other older bikes. I thought any decent mechanic would be fascinated by the classics...


2nd owner of 2014 Valkyrie

Previous Bikes:
’66 Benelli (Montgomery Wards) 125 cc Riverside
’74 Yamaha Enduro DT360
’74 Honda CB450
’76 Kawasaki KH500
’77 Yamaha RD400
’80 Kawasaki KX250
’71 Honda CB750K1
’82 Yamaha Virago XV750
' 95 Honda Magna VF750CD

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